Information We Collect
When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of the leak or plumbing problem you're dealing with.
When you visit our website, we automatically collect basic technical information such as your IP address, browser type, device type, pages you view, and the time of your visit.
We collect this information directly from you when you call, fill out a form, or send us an email.
How We Use Information
We use your contact details to schedule your leak detection appointment, send you a confirmation, and follow up after the job.
We use your service address to send our technicians to the right place and to prepare the right equipment for your home or business.
We use website usage data to improve our site, understand which services people need most, and make it easier for you to reach us.
We may use your email or phone number to send you occasional updates about our services, but only if you have asked us to.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how visitors use our site.
Cookies are small text files stored on your device. They help us keep the site running smoothly and show us which pages are most helpful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns.
These tools may place their own cookies and collect information like your IP address, browser type, and pages visited. They do not collect your name or contact details.
We also use third-party scheduling and communication tools to manage appointments and respond to your inquiries. These providers only access the information needed to perform their services for us.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to anyone.
We may share your information with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. They are required to keep your information confidential.
We may disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our business, our customers, or the public.
Data Retention
We keep your personal information only as long as needed to provide our services and meet legal or business requirements.
For example, we retain appointment records and service history for a reasonable period so we can handle any follow-up questions or warranty claims.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is completely secure, but we work hard to keep your information safe.
User Rights
You have the right to ask us what personal information we hold about you and to request a copy.
You can ask us to correct any inaccurate information or to delete your personal data, subject to legal and business requirements.
You can opt out of marketing emails or calls at any time by contacting us using the details below.
If you are a California resident, you may have additional rights under the CCPA. Contact us to learn more.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will post the updated policy on this page and update the effective date at the top.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your information, please reach out to us.
You can call us at 123-456-789 or send an email to privacy@leakdetectionbradenton.com.
You can also write to us at Leak Detection Bradenton, Bradenton, FL.